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| Thank u sir!! Thank u especially for your patience and making it happen by reaching my expectations!! I will and have already referenced you to my colleagues here at the base. Outstanding service Steve!!!
Thanks again.
MSgt Paul Caines
United States Air Force
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| My husband and I purchased our QX56, a couple years ago from your dealership, and wanted to continue having the vehicle serviced at your location if possible. Unfortunately we live in between the 2 local dealerships in our area, so it is not really convenient to use either. But we would prefer to use the dealer where we purchased the vehicle from, I would like just to take a couple minutes of your time to acknowledge the customer service given if the service level meet our expectations. Anyway, due to the level of customer service provided by Debbie Simone, on a regularly basis, we will continue to use your dealership for the lifetime of our vehicle. Debbie is quite professional, yet very welcoming. She takes the time to make the customer comfortable and at the same time takes the time to really explain the service that will be performed. Debbie is also very considerate of my time and tries to accommodate my needs as much as possible. I have spoken to David Zane a couple times about the service given by Debbie, and he had mentioned that the dealership was trying to match the customers with one particular Service Rep. and I think that is a great idea. I know that Debbie will handle all my needs in a professional and timely matter. I truly value the service provided by Debbie, and look forward to many more years of dealing with Debbie in the future.
Respectfully,
Mrs. Tara Layos
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| The entire experience confirmed that I was buying the best luxury brand there is. My Sales Consultant, Dennis Smith, was personable and made me confident of my final decision. I was offered a lower price for a competitors car, but decided against it due to my positive experience with Dennis. Brian Veasy |
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"Have never been disappointed yet!" I wanted to say how pleased I was yesterday in working with Sean (Connolly). I have been a client of Holman Infiniti for approx. 10 years now and have never been disappointed yet! Sean has a great personality and sold me easily! I am not usually an ideal customer when it comes to parting with my money! I am thrilled with my new car. If I find anyone that is SO impressed with the vehicle that they want one too, I will be sure to send them your way. Take care! Dorothy Klein
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| I just purchased a new G37 last week from your dealership and I thought Steve Neczypor did an excellent job. My wife and I felt very comfortable working with him. Normally I believe I am very guarded around salesmen; however I did not feel I needed to be that way with Steve. He came across very knowledgeable and sincere. Adam Watson |
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| I just wanted to drop you a line and tell you how happy I am with my new EX! It drives like a dream and I am enjoying all of the compliments I am getting from my family and friends. Jim and I just wanted to thank you for all of your help and service. You truly made it enjoyable.
Lorraine Gallagher
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| I like my Salesman Kevin Lombardi. This is the second car I have purchased from him. He is no nonsense and knows his products! Lisa Walters-Felloney |
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| Dear Dennis, Hope you had a wonderful Memorial holiday weekend. I want to thank you for the wonderful customer service and purchasing experience this past Saturday, May 29th.. Most of all, I want to thank you for your patience in working through the change in "interior" selection. You've truly set the benchmark for Holman Automative for delivering first class service to the overall "Customer Experience". On our next trip to NJ/Philly area we will definitely stop by and take you out to lunch since you missed your lunch break in lieu of taken care of our purchase. Julia Mowry |
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| Jennifer, Thanks for your help. My wife loves the car. I look forward to doing business with you again. My experience was a very pleasant one. The price quoted online was correct upon our arrival to the showroom. Thanks to you, and our salesman Steve Neczypor. Jim Falkenstein |
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| Jason, I just wanted to thank you for the great service you provided for me. I really appreciated getting my car back so quickly. Congratulations on your new little lady and thanks again. Carolyn DeSimone |
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| Hey Kevin, I just wanted to thank you again for a smooth, pleasurable transaction and for your way of making me feel totally comfortable from beginning to end. I wasn't in a huge hurry to trade in my manual for an automatic to alleviate the pain of shifting from my neck injury, but I'm really glad we were able to get it done on my first foray into the process. My neck feels better already. I am really loving the CLK 500 I bought off the lot. I was expecting to trade in my manual 03 G35 for maybe an 05 to 07 automatic G, but that MB caught my eye and that was the end of my search. There are things I like better about Infinitis but I figured this was the only chance I would ever have to drive a Benz so I went for it. Please thank Debbi, my service rep and the technician who figured out that the constant beeping noise the car was making was from a 3rd party radar detector with a hidden knob. That was a quick find and now I can enjoy the peace and quiet of the interior of my car, when I'm not blasting MMR on the radio. They even got me out quick enough that I was able to get to work on time. Great work, as always, by Holman service, even on a Mercedes Benz. Everything is perfect now and I'm having a ball with the car. Thanks again Kevin, Steve Lushbaugh (Lush) |
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| Thank you Sean! I received my first bill a few days ago and I am getting ready to make my first payment! The reason why I wanted to extend a thank you is because I have been racking my brain as to how I can improve my credit. After college and all the expenses that came along in life I had a bad start into BUILDING credit. It was very frustrating trying to search for a vehicle since my previous car became unreliable after I have landed a well-paying, full time job. Being as though my credit wasn't up to many of dealership's standards I kept hitting a dead end regaurdless of the fact that I could afford it. Thank you for providing me with a chance to better my credit for the future and providing me with the solution of having reliable transportation to my job, etc.! Thank you for keeping in touch with me about my inquiry of the '07 Sentra and making such a strong effort in finding every option that could be within my grasp of attaining a new vehicle. You really demonstrated what it means to go above and beyond for a customer! |
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| Thank you, Steve. I am enjoying it very much. I appreciate all your help with the leasing oif my new car. It is always a pleasant and professional experience dealing with Holman. Since this is my 5th lease from you, I do speak from experience. Thanks again. Susan |
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| Dennis, I most certainly have been satisfied with both the performance of the G and the professional manner in which you handled the entire leasing process. I feel the utmost confidence in referring you to any prospective customers I may here of in the future. Stay well and thanks again, Dyan |
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| Hi and Happy Holidays. I wanted you to know that my FX45 broke down this week, just as a few family emergencies were emerging. I was apprehensive at first, but a Ms. Angela Brown, who had certainly never heard of me, took extraordinary care of me and my family. The vehicle was repaired the same day and we were back on the road. She is certainly a credit to your organization. As I often tell people new to Holman, the repairs are nearly seemless to their daily routine. Joe Pagano |
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| Our salesman, Dennis Smith, went above and beyond. This was by far the most enjoyable car shopping experience we have had. I hope Dennis is still at Holman in 38 months when we go back for another new Infiniti. Thomas Hopkins |
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| Jennifer, It was a pleasure to purchase a car from Holman Infiniti. The G37 Coupe is absolutely awesome!! Thank you very much for your attention and your help. Sergey Yezril |
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| Sean -I want to thank you for your assistance. It was the best and easiest car purchase I've experienced. David Alpher |
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| Dennis Smith provided excellent service in a personal manner during all phases of our vehicle purchase! Albert Franlinger |
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| Just had my sister purchase a used vehicle at Holman Infiniti. Our salesperson was Sean Connolly,.What a pleasure dealing with such a well prepared sales rep! When we arrived at the dealers location Sean had the vehicle ready to test drive and after the drive Sean had the CarFax ready for us to review. I highly recommend Sean and the team at Holman Infiniti. Sean is an excellent rep who does not pressure you into a purchase. Frank Meo, Josie Meo |
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| Please allow me a few moments of your valuable time to discuss the performance of Debbie Simone. She has gone above and beyond to help us in having our vehicle repaired. She made us feel very comfortable in knowing that your repair staff was well equipped and extremely knowledgeable. Debbie's exceptional performance and commitment to her customers makes her my go to salesperson. Because of the friendly care and assistance I receive from Debbie, I will be sure to refer all of my friends and family to Holman Infiniti. Rob Evangelisti |
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| Dennis was up front and honest. He answered questions quickly and directly. He didn't play number games with me like other dealerships have. We bought two cars that day |
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| Hello Sean, It was good doing business with you. You are an excellent salesperson. If anybody is looking for an Infiniti car, you will be the first person I would recommend. Thanks, Josh
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| Steve Neczypor,
Love the new Infiniti. Let Infiniti North America know that and the fact that the service provided by my sales rep was 'exceptional.' Will refer you to my friends without reservation... thanks again for all you did to make the transaction a fantastic experience. See you in three years.
Regards,
Chuck Yahn
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| This testimonial will never do justice to the wonderful experience I had at Holman Infiniti. From start to finish, Jennifer Fishwick, gave me her full undivided attention every time we spoke, and she really paid attention to all my wants and needs. She went above and beyond to get the car I wanted, even though it was not in their inventory, and at a fair price that best worked for me. She was very detail oriented and made what can sometimes be a very stressful experience?a very pleasant one. Her above satisfactory customer service and most of all her ENTHUSIASM for my car purchase sealed the deal for me. One person can really be the representation of a company and the customer service did not stop with Jennifer. I have NEVER seen such great teamwork in buying a car. Once I walked in the dealership, I knew I was in good hands by the way EVERYONE greeted me, already knew who I was, and joked around with me like they knew me for years?. which really helped me relax and enjoy the time I was there. The Maple Shade team really worked together to make this purchase a great experience for me, and I will never be able to thank them enough. Jennifer, Bill, Joe, and Dexter?..You ALL are extraordinary and Infiniti is very lucky to have you apart of their family. YOU GUYS ROCK!
~Tisha Vincent |
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| Dexter,
Just a note of praise on your exceptional sales associate, Stephen Neczypor. Steve recently helped me purchase my 2007 G35x at the end of lease. Having dealt with sales personnel at BMW, Ford, Saturn, and others, I can tell you Steve is the best I have ever had to work with. He was attentive to detail, gave me good suggestions (found better financing than I could on my own), and laid out some alternatives for me, all in a professional no-pressure manner. He promised me a speedy closing and he delivered on that. I was in and out in about 30 minutes, since he was gracious enough to handle much of the details with me over the last month by phone, email, and fax. Steve was always prompt in returning my calls or emails. He even offered to assist me with future repair/maintenance needs. This is true 360 degrees service! None of the other Infiniti dealers I contacted for this came close to his level of customer service, which is why I chose Holman Infiniti. He is no doubt one of the best at what he does and I will certainly be looking to him the future when it is time for my next Infiniti!
Thanks again.
Dominic J. Valentino III, DO FCCP
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| Straight forward, honest, respectful, quick....that characterized the process. We had a short window and a unique vehicle to locate and transport to the dealership but Dennis made that it happen without a hitch in record time. THANKS HOLMAN and Dennis Smith. This is our third Infiniti from Holman, and it is not a coincidence! Eugene Venuto |
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Hey Jim, I love the car, and it rides great in the snow with the winter tires that I put on! I'll keep your name in mind if I know of anyone looking for an Infiniti. I definitely appreciate you helping me find the car I was looking for, that color combo with the options I wanted is next to impossible to find. So thanks again Jim! Sincerely, Chris Kantorek
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First, the car continues to impress. I would recommend Dennis Smith to anybody seeking an Infinit-style auto. If you want to drive a BMW, get a G37X. If you want a Lexus, go straight to the M. Fred Last
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| Dear Dexter:
I wanted to let you know that my experience with your dealership is one of the best I have had in buying automobiles. Dennis Smith was one of the best salesmen I have had. My wife was very pleased with the ?no pressure? approach that he took with us and I would appreciate you noting that fact of our very satisfied experience with Dennis and your dealership. I purchased an Infiniti off your dealership eleven (11) years ago and have 175,000 miles on it. I am turning that vehicle over to my son and I believe he will get still more miles out of it.
Carl
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| Hi John - I just wanted to share my feedback regarding the purchase of my new Infiniti G37x this past Friday (4/30/2010). To be honest, I rarely (really almost never) make an effort to provide positive feedback on anything we purchase as I generally expect a certain level of good service. But wanted to take the time to let you know that you have an excellent staff and should be proud of the efforts they made this past weekend to take care of our new car needs. My initial impression was very skeptical when dealing with your internet department as the price you provided was outstanding when compared to other dealerships. My plan was to wait until end of May or June but based on your offer - I could not wait. I spoke to Emily and Jennifer who both were fantastic and very helpful! I could not ask more from either of them, especially Emily given we started really discussing the purchase into the afternoon on that Friday. When I arrived at your dealership with my wife, and two children (3 and 7 years old) we were met by Stephen Neczypor who was outstanding! He had the paperwork ready, and was efficient and thorough in explaining everything from the paperwork to the features on our new car - even staying late to be sure we had everything we needed. All in all a very good experience - even with the finance guy where generally I have reservations about all the 'upgrades' offered. He was great in helping us weigh the pro's and con's of each option and we ended up buying the service package over 5 years. I hope my feedback helps - and if you have the opportunity you should give each of these people huge bonuses this year so you don't lose them to another dealership! Thanks again |
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| Very professional and always reachable for questions. Dennis did a top-notch job, enough so that my next vehicle may be another Infiniti. Chike Okechukwu |
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| Delivered on everything and helped make it a great surprise for my wife. This is my second experience with Holman. Steve Neczypor and Tim Lynch were first class. They made this experience smooth and easy. John Kasinski |
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| Cliff, thank you so much for helping us find the perfect car and for the all-weather mats! I am enjoying speeding around town in my new Infiniti FX35. Thank Sal for us as well. He was awesome! Steve Oshel |
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| Hi Steve, As I told you, you are the only car salesman I have dealt with that everything they tell me on the phone is exactly what is on the paperwork. The process is so streamlined. It is truly a pleasure dealing with you and Holman Infiniti. Everyone I speak to knows about you. Rosemary Fluehr |
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| Cliff, Just wanted to drop you a line and tell you how happy my wife and I are with our sales experience at Holman. You may remember my wife and I were in there the weekend after Thanksgiving and purchased the black 2006 Infiniti G35. We are very satisfied with the car, but I was also very pleased with the customer service of Sean Connolly. He was upfront and honest with us from the beginning of the sale and we just didn?t find that at other dealerships. I also wanted to thank you for your help with the deal. We look forward to purchasing more vehicles from your dealership and will spread the good word on this side of the river. Chad Fulmor |
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| Dennis, We are truly enjoying the Infiniti EX35 you sold us last week. We knew we were at the right place at the right time with the car we got, but it was your patient service that sold us on the dealership. Have a great holiday and thanks again. Steve & Janice Cooper |
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| I just wanted to take the time to express my appreciation for the excellent Infiniti Customer Service you have provided me over the years. There are many occasions where your hospitality has stood out. It is becoming rare these days to find a company and an individual such as yourself that goes to such great lengths to satisfy customers.Just wanted you to know that your kindness is noticed and appreciated.May God forever bless you and your family.Darlene Hunt-Johnson |
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| Hi Sean, I was just telling one of my residents as work yesterday how great you were. I guess with being in sales myself for many years I am pretty tough when it comes to other sales people. I really like your sales technique and I think it works well for you. I will definitely refer anyone who is looking for a new vehicle to come and see you. Also, the customer service has been exceptional when I had to bring my car in the past 2 times. I know I did buy a used vehicle however everything was taken care of. Thanks again, now go sell some cars!!! Sharon |
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| Dexter: It has indeed been a pleasure working with your dealership and with Dennis in particular. Dennis made the most compelling presentation of the car that I can ever recall, and his courteous, disarming, and transparent selling style turned around a sale.
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| Sean,Thanks for making the experience so pleasant, it was never so easy. I feel like I ended up with a better car than the one I called about! I was especially pleased that you took the time to call the insurance company for me and get me the temporary card. You thought of everything, like making sure that we got the car seat, the plates got switched, I had all of my paperwork, taking time to show me things, and remembering the ipod cord. I did not have to "think", which is always nice. Sincerely,Karen White
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